1. Introduction

Kaster Moving & Storage (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit https://www.kastermoving.com, contact us, or use our services. This policy applies to all customers and website visitors in the United States.

2. Information We Collect

We collect the following categories of information you provide directly to us, including identifiers and contact information: name, address, email address, phone number, commercial information such as payment information, and project details. We also collect internet and electronic network activity information automatically when you visit our website, such as IP address, browser type, pages visited, and referring URLs. We may collect additional information through cookies and similar tracking technologies.

3. SMS / Text Message Communications

By providing your phone number and opting in, you consent to receive SMS and MMS text messages from Kaster Moving & Storage for the following purposes: appointment reminders, service updates, promotional offers, and follow-up communications. Message frequency varies. Message and data rates may apply.

To opt out at any time, reply STOP to any text message. To receive help, reply HELP. You can also opt out by contacting us through the contact methods provided on our website.

We do not sell, rent, or share your phone number with third parties for their marketing purposes. SMS consent is not a condition of purchasing any goods or services.

4. How We Use Your Information

We use the information we collect to: provide, operate, and improve our Services; process transactions and send related information; send administrative communications; send marketing and promotional communications (with your consent); respond to comments and questions; and comply with legal obligations. We process your data based on contract performance, legitimate business interests, your consent, and legal compliance.

5. Information Sharing & Disclosure

We do not sell your personal information. We may share your information with: subcontractors and service providers who assist in delivering our services (under confidentiality obligations); payment processors; marketing platforms (with your consent); and government authorities when required by law. We may also disclose information to protect our rights or in connection with a business transfer.

6. TCPA Compliance

Kaster Moving & Storage complies with the Telephone Consumer Protection Act (TCPA). We will only contact you via automated calls or SMS/MMS if you have provided express written consent. You have the right to revoke this consent at any time by replying STOP (for texts), pressing the opt-out prompt (for calls), or contacting us directly. Revoking consent does not affect the lawfulness of processing prior to revocation.

7. CAN-SPAM & Email Communications

We comply with the CAN-SPAM Act. All marketing emails include a clear unsubscribe mechanism. To opt out of marketing emails, click the “Unsubscribe” link in any email or contact us through our website. Transactional emails related to your service agreements may still be sent regardless of marketing opt-outs.

8. State-Specific Privacy Rights

Depending on your state of residence, you may have additional rights regarding your personal information under your state’s comprehensive consumer privacy law.

We will respond to verified requests within the timeframe required by applicable state law (generally 45 days, subject to extension as permitted by law). We will not discriminate against you for exercising your privacy rights.

9. Data Security & Retention

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We retain your information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Payment card data is processed by PCI-DSS compliant processors and is not stored on our systems.

10. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze traffic, and support marketing efforts. You may control cookies through your browser settings. Note that disabling cookies may affect website functionality. We may use third-party analytics and advertising services, including pixel tracking, to understand how visitors use our website and to deliver relevant advertising. You may opt out of certain third-party tracking through the opt-out tools provided by those services or through your browser settings.

11. Contact Us

For privacy-related questions, requests, or complaints or to exercise any of the rights described in this policy, please contact us using the contact methods provided on our website, including our contact form, phone number, and mailing address listed in the website footer or on our Contact Us page.

Last Updated: June 23, 2026